Info-Tech Research Group's latest blueprint provides IT
leaders with the essential tools and strategies to effectively
integrate AIOps into their IT framework, enhancing operational
efficiency and predictive capabilities. The firm's research
blueprint aims to align IT operations more closely with business
goals, enabling organizations to respond proactively to the demands
of a dynamic technological environment.
TORONTO, April 19,
2024 /PRNewswire/ - As IT systems become increasingly
complex, the integration of artificial intelligence for IT
operations (AIOps) is becoming more critical than ever for
streamlining operations. Info-Tech Research Group's newly released
blueprint, Deploy AIOps to Improve IT Operations, provides
IT leaders with a strategic approach to integrating AIOps within IT
functions. This research is designed to help IT leaders harness the
power of AI to enhance operational efficiency, predict system
disruptions, and align IT operations with broader business
goals.
"CEOs often find their IT departments very expensive
and hesitate to adopt technology into their businesses. Other
business leaders cannot keep up with the pace of improving
technology, which can cause them to fall behind the
competition," says Mahmoud
Ramin, senior research analyst at Info-Tech Research Group.
"Given the extremely high speed of technology since the
emergence of generative AI, business leaders get overwhelmed and,
in many cases, confused about what innovative technology they
should select to transform their businesses."
Info-Tech's research emphasizes the need for IT leaders to
evolve their current practices. With the introduction of AIOps, IT
departments have a unique opportunity to transition from a support
role to becoming essential business influencers. The firm's
blueprint outlines a roadmap for deploying AIOps that not only
addresses operational disruptions but also tightly aligns IT
efforts with broader business goals, further helping to position IT
as a key contributor to organizational success.
"On the other side of the coin are IT leaders who want their
business leaders' buy-in to technology," adds Ramin.
"The IT leaders want to transition from firefighting mode
and become proactive, but increasing end-user expectations and
technology troubles prohibit them from implementing AI into their
processes. Just like business leaders, they are overwhelmed with
multiple use cases, which makes decision-making
challenging."
As outlined in Info-Tech's Deploy AIOps to Improve IT
Operations blueprint, Exponential IT is a long-term
transformation plan executed through a series of initiatives that
are undertaken alongside an existing IT strategy. The firm's
research advises that it is not a side project, nor will it be the
only focus of the IT organization, which must continue to keep the
lights on and deliver on its mission and annual strategy. An
Exponential IT roadmap must, therefore, be embedded into an IT
strategy roadmap, with a focus on the initiatives that most align
with the organization's goals and strategy each year.
The latest blueprint from Info-Tech outlines the following
framework that IT leaders can use for deploying AIOps to improve IT
operations:
1. Assess AIOps Readiness
1.1. Assess the
current state and identify gaps in the following five
areas:
-
- Governance: AIOps policies, standards, and documentation
to minimize risk and maximize benefits.
- Data: Data strategy and management to avoid "garbage in,
garbage out."
- Skills: Job descriptions and competencies to ensure
knowledge transfer and enhance deployment.
- Processes: Documented AI processes to streamline use
case selection, prioritization, and implementation.
- Tool Set: Technology and innovative approaches to build
and run AI infrastructure.
1.2. Discover
automation use cases:
-
- Look at all IT operations holistically when building the
strategy, but don't automate all processes. It's best to start with
the use cases that provide affected stakeholders with the real
benefits of AI, then expand AI throughout IT.
2. Identify and Prioritize Valuable Use
Cases
2.1. Evaluate
AIOps core features with other players in the market and their
offerings.
2.2. Align and
prioritize AI capabilities using a use-case prioritization
matrix.
2.3. Develop skill
sets.
3. Implement and Deploy AIOps Solution
3.1. Plan a pilot
deployment.
3.2. Monitor and
improve usability.
3.3. Extend and
enhance capabilities.
IT leaders are faced with the crucial task of adapting and
guiding their organizations through transformative changes.
Info-Tech's blueprint highlights the critical steps needed to align
IT capabilities with emerging technologies. By fostering an
Exponential IT mindset, leaders can ensure their organizations not
only navigate but also thrive amid technological disruptions,
paving the way for enhanced innovation, growth, and competitive
advantage.
For exclusive and timely commentary on this topic from
Mahmoud Ramin, an expert in
infrastructure and automation, and access to the complete Deploy
AIOps to Improve IT Operations blueprint, please
contact pr@infotech.com.
About Info-Tech Research
Group
Info-Tech Research Group is one of the world's leading
information technology research and advisory firms, proudly serving
over 30,000 professionals. The company produces unbiased and highly
relevant research to help CIOs and IT leaders make strategic,
timely, and well-informed decisions. For more than 25 years,
Info-Tech has partnered closely with IT teams to provide them with
everything they need, from actionable tools to analyst guidance,
ensuring they deliver measurable results for their
organizations.
Media professionals can register for unrestricted access to
research across IT, HR, and software and hundreds of industry
analysts through the firm's Media Insiders program. To gain access,
contact pr@infotech.com.
For information about Info-Tech Research Group or to access the
latest research, visit infotech.com and connect via
LinkedIn and X.
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