Highly recognized for its custom AI customer services tailored
for each brand using large language models
TOKYO, April 23,
2024 /PRNewswire-PRWeb/ -- transcosmos is proud to
announce that the company received the Contact Center AI Customer
Service Solution Award at the 2023 Editors' Choice Award hosted by
the CTI Forum China on April 11,
2024.
With its AI customer service solutions,
transcosmos offers more personalized, intelligent customer
experience services that help clients boost customer
satisfaction.
Representing the company, Huang Wenbo (left), Department
Director of Contact Center Business Promotion Department, Market
Development Business Unit, transcosmos China, received the award from Qin Kexuan
(right), General Manager of CTI Forum.
Started in 2011, this year marks the 14th anniversary of the CTI
Forum Editors' Choice Award, the renowned award program in the
industry hosted by the CTI Forum, a dominant Chinese online media
company that offers information services. The winners were selected
after going through screening processes including
self-nomination/nomination and experts' reviews, and call-based and
on-site surveys about the nominated companies' products and
solutions. In addition, industry experts assessed and evaluated the
nominated ICT (Information Communication Technology) products and
solutions as well as employees based on their abundant experience
and deep insights into the industry accumulated over years, while
receiving input from various parties in the industry. Highly
recognized for its outstanding AI customer service solutions
tailored for each individual brand using large language models,
transcosmos won the Contact Center AI Customer Service Solutions
Award.
In today's highly competitive market, every brand is struggling
to convert leads into sales, making it even harder to grow
business. To address such challenges, it is critical for businesses
to reduce costs and increase efficiency. Against this backdrop,
transcosmos launched customized AI customer service solutions
underpinned by its omni-channel contact center services. With the
power of large language models, the AI customer service solutions
deliver services tailored to the needs of each brand. Making the
most of the latest artificial intelligence technologies, customized
AI customer service solutions help brands cut customer service
costs and increase efficiency across diverse customer touchpoints
in this digital age while addressing key challenges in AI customer
services at the same time. Ultimately, transcosmos helps clients
optimize customer experience with smart service management.
With its AI customer service solutions, transcosmos offers more
personalized, intelligent customer experience services that help
clients boost customer satisfaction. As a digital transformation
(DX) partner for clients, transcosmos will continue to drive its
initiatives towards enhancing its digital intelligence contact
center services that are built on high quality, high value-added
services.
- transcosmos history in China
transcosmos entered the Chinese market and launched its offshore
services business in 1995. In 2006, the company opened its first
call center in Shanghai and
started to provide call center services for the Chinese market.
Today, transcosmos has its bases and subsidiaries across 23 cities
in China including Shanghai, Beijing, Tianjin, Hefei, Xi'an,
Changsha, Wuhan, Neijiang, Kunshan, Zhengzhou, Suzhou, Taipei and more. The company offers extensive
services such as business process outsourcing (BPO) including
contact centers, e-commerce one-stop, customer experience, digital
marketing and system development for both Chinese and global
brands.
- transcosmos is a trademark or registered trademark of
transcosmos inc. in Japan and
other countries.
- Other company names and product or service names used here are
trademarks or registered trademarks of respective companies.
About transcosmos inc.
transcosmos launched its operations in 1966. Since then, we have
combined superior "people" with up-to-date "technology" to enhance
the competitive strength of our clients by providing them with
superior and valuable services. transcosmos currently offers
services that support clients' business processes focusing on both
sales expansion and cost optimization through our 182 bases across
35 countries/regions with a focus on Asia, while continuously pursuing Operational
Excellence. Furthermore, following the expansion of e-commerce
market on the global scale, transcosmos provides a comprehensive
One-Stop Global E-Commerce Services to deliver our clients'
excellent products and services to consumers in 46
countries/regions around the globe. transcosmos aims to be the
"Global Digital Transformation Partner" of our clients, supporting
the clients' transformation by leveraging digital technology,
responding to the ever-changing business environment. Visit us here
https://www.trans-cosmos.co.jp/english/
Media Contact
transcosmos inc., transcosmos inc.,
+81-3-6709-2251, pressroom@trans-cosmos.co.jp,
https://www.trans-cosmos.co.jp/english/
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SOURCE transcosmos inc.